Extended return policy for Holiday shoppers
Purchases made after Nov. 15th 2013 can be returned up to Jan 15th 2014.
Standard 15 day Hassle Free Refunds
This item may be returned for a 100% refund if you are not completely satisfied.
For a refund, it must be returned with original tags still intact and post marked prior to 15 days of original product delivery.
We have a quick and easy return process. You can read the returns and exchanges instructions here.
1 Year Product Guarantee
This item may be returned for replacement or credit if found defective in any way.
We guarantee this product's workmanship and material quality for one year from the date of purchase, assuming normal use.
Please contact our Customer Care center for questions regarding product guarantee.
Write a Review
TrÃ¨s beau produit aucune dÃ©ception quant Ã la photo et la fiche descriptive! Je vous le recommande
From: United Kingdom
An absolutely amazing hat, excellent quality, worth every penny! Unfortunately had to return the item only because the hat didn't suit me otherwise would have kept this superb item! Have just purchased a different style hat, so fingers crossed this will be ok! Service excellent and speed of receiving item took circa 3 days only from Canada to the UK which I was we'll impressed with! Will definitely be purchasing again and again :-)
From: Asbury Park, NJ
Love, Love , Love! These hats are the only reason I hope we have a cold winter.
From: Ontario, Canada
Outstanding delivery time - again! I'm extremely pleased with the wonderful customer service and top quality merchandise I've received from FHW. This hat really is cute with soft, voluminous fur. However, although the workmanship is excellent, there is one exception; the pom poms are sparse. Also, the ties don't hang nicely which accentuates the wispy pom poms. Another review (different fur choice) mentioned the same issue. I'll be ordering a different style in exchange for this one. I will definitely shop with FHW in the future.