Do you have a special return policy for the holiday season?
Yes! Items purchased between November 1, 2024 to December 31, 2024 can be returned until January 15, 2025 or within 45 days of the shipping date, whichever is later. Exclusions apply; please review the eligibility criteria below. Happy holidays!
What items are eligible to be returned or exchanged?
All items must be in their original condition, unworn and unwashed, with all labels and tags attached. Items not meeting these criteria will not be accepted.
For exchanges, it's best to place a new order for the replacement item and return the original item for a refund.
Clearance and customized items are final sale; returns and exchanges will not be accepted for these items.
Coats with a security ribbon cannot be returned if the ribbon or sticker is tampered with, soiled, cut, or broken. Such items will not be refunded.
Excessive returns/cancellations may be subject to restriction, refusal, or be assessed a restocking/cancellation fee.
Shipping charges are non-refundable.
How long do I have to return?*
To receive a refund, items must be returned within 45 days of the shipping date. Refunds will not be issued for items returned after this period.
When will I receive my refund?
Please allow up to 14 business days after we receive your item at our facility for the refund to be processed. Once completed, we will send you a confirmation email.
Refunds will be credited back to the original form of payment. If you no longer have the card used for the order, we can issue you a store credit or please contact your bank so they can assist you in transferring your credit to your new form of payment.
Return shipping costs are the responsibility of the customer. Upon requesting a return label, the cost will be deducted from the refund amount once the return is processed.
How can I return my items?
If you have an account with us, follow the steps below:
1:Click the "INITIATE A RETURN" box below. Sign in to your account
2: Select “Order History and details”.
3: Click Return Item next to the item(s) you wish to return.
You will be shown the return instructions/options for your item(s).