Frequently Asked Questions

Where can I check the status of my order?

You can check your order status by logging into your account. Click here to log in. If you haven’t created an account with us, please fill out this web form and include your Order Number to check the status of your order.

What does it mean when a product requires "production time"?

Some of our products are made-to-order and require production time. The specific production time frame will be clearly disclosed in the product features. Once your product is ready and has been shipped, you will receive a notification by email with your tracking information.

Are your products real fur?

We’ve been working with real fur products for the past 15 years. Over 95% of the products listed on our website are real fur. If the product contains faux fur, it will be clearly listed under the “Features”.

Which products are available for customization?

We have beautiful selected fur coats available for customization. To view the available styles, please click here.

How do I know what size I should order?

On each product page, you'll find a Size Guide that includes instructions on how to measure for your size and details the measurements for the product. If you're between sizes, we recommend choosing the larger size.

Where do your furs come from?

Many of our furs are sourced from Canada and the United States. Our fur that comes from North America is Origin Assured. They are sourced from established and regulated auctions such as NAFA and Saga furs.

Where are your sheepskins from?

All of our sheepskin pelts are sourced from Australia and New Zealand. The specific sheep used is a merino crossbred sheep.

Will my fur get damaged if it comes in contact with snow or rain?

Fur products are meant to withstand winter weather such as snow or sleet, but should not be exposed to heavy rainfall and should not be submerged in water. Light rain or snow will not harm your fur. Damp fur can be air dried to restore its natural beauty.

How should I clean my fur product?

Use our Fur Cleaning Kit to spot clean small stains or smells. Fur should only be air dried. For larger stains and more intensive cleaning, it is recommended to seek professional assistance. Any local furrier or dry cleaner experienced with fur cleaning will suffice.

What is sheared fur?

Shearing fur is to trim the long guard hairs to showcase the soft underfur of the animal. Shearing gives the fur product a different look and softer feel.

What is “knit fur”?

Knit fur refers to a method of construction where fur pelts are hand-cut into long strips and used as a durable fur yarn. These fur strips are then knitted onto a canvas, resulting in lightweight fur products that are soft to the touch.

Can I modify or cancel my order?

Contact us as soon as possible if you wish to cancel or modify your order. The quickest way to reach us is by phone. Please note that once an item has been shipped, an order cannot be canceled or modified. For returns and exchanges, please click here.

Is my personal information kept private?

Yes, all personal data will be kept private and confidential. We do not disclose any of your personal information without your authorization.

Our online security system is built for your protection and is one of the safest in the industry. We continually enhance our systems to ensure your shopping protection and satisfaction.

No credit card information is retained after a transaction is completed, and all personal or email information is used solely for internal business purposes.