Two hats arrived quickly, in excellent condition. I wanted to return one for a larger size and hoped to request fur trim with darker colors. I called and spoke with Nella, who was extremely helpful and attentive, and assured me that they could hand-pick exactly the combination that I wanted. Sure enough, the replacement hat arrived today, also in perfect condition, and the trim colors are exactly what I had hoped for. I am very happy with my experience and definitely will order again. One comment about the color of the suede hat is that it is not as dark as it looks in the photo, but is more of a warm, milk chocolate brown. Really gorgeous.
Out of 5 stars
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