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Track or Modify an Order

Track or Modify an Order

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Tracking an order

Parcels sent using UPS will have a tracking number.  This number is sent out to the email that was provided when placing the order.  Your tracking number will be sent out when the parcel has been shipped.

Unfortunately we are unable to track parcels sent using the Postal Service.

To find your Tracking Number or check Order Status Click Here

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Order Status

Click Here to find your Order Status

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Can I modify my order?

Use our Contact page, http://www.furhatworld.com/contact_us.php to send us an email or contact our customer service department.  It is recommended to place a phone call if you would like to modify your order during business hours in order to ensure prompt response before the item is shipped.  Please note that once an item has been shipped, an order cannot be modified.

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Can I cancel my order?

Use our Contact page, http://www.furhatworld.com/contact_us.php to send us an email or contact our customer service department.  It is recommended to place a phone call if you would like to cancel your order during business hours in order to ensure prompt response before the item is shipped.  Please note that once an item has been shipped an order cannot be cancelled.

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Do you accept exchanges?

Because of the shipping times involved, we don’t do straight exchanges.  We ask you to place another order for the item and return the other via post office which should be minimal cost.  When we receive the returned item back, the returns department will issue credit for your first order.  This process will take 7-21 business days.  We process returns every day and issue credit within 72 hours of receipt and send an email advising of the credit amount.  Any upgraded shipping costs will not be refunded.

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How do I return an item?

To return a product visit our Return Instructions page http://www.furhatworld.com/info/return-instructions/ for detailed instructions on how to go about returning your item.

There are also return instructions at the bottom of the packing slip you received with your order.

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