Extended return policy for Holiday shoppers
Purchases made after Nov. 15th 2014 can be returned up to Jan 15th 2015.
Standard 15 day Hassle Free Refunds
This item may be returned for a 100% refund if you are not completely satisfied.
For a refund, it must be returned with original tags still intact and post marked prior to 15 days of original product delivery.
We have a quick and easy return process. You can read the returns and exchanges instructions here.
1 Year Product Guarantee
This item may be returned for replacement or credit if found defective in any way.
We guarantee this product's workmanship and material quality for one year from the date of purchase, assuming normal use.
Please contact our Customer Care center for questions regarding product guarantee.
- Refund Requests
- To Return a Purchase
- How do I know if you’ve received my return?
- Return Policy
We do not send exchanges but we will refund standard shipping charges from your original order if you place a new order (does not apply to free or express shipping).
You must place a new order online for the replacement item you want prior to returning the original.
You must include a note with your return that indicates your new order #.
If you have any further questions please e-mail us using our Contact Us form.Back to Top
Refund requests will be processed within 72hrs of the item being received. Refunds will be made in the full amount of price paid for the returned item. Credit card refunds will be placed on the same credit card used for the original purchase. Return shipping expenses are the responsibility of the customer.Back to Top
To Return a Purchase
1. Go to the “Return a Product” page and enter the email address that you used when you made your purchase and your order number
2. Click the link entitled [ Return Item ] next to the product on your account page.
3. You will then be shown a Return Authorization. Within minutes you will receive an email with specific instructions on where and how to ship the return item.Back to Top
How do I know if you’ve received my return?
Once we have received your order, you will receive an email confirming your order.Back to Top