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About Us (7)

Company Background

FurHatWorld.com is the Internet’s leading fur hat and winter apparel accessory supplier. Our website offers the Internet’s largest selection of quality fur hats and winter fur outerwear accessories. We pride our self in providing superior quality winter apparel products in the latest styles at factory direct prices.

Many of the items available on our website are made in Canada or the USA and many are made as ordered. We use commercial manufacturing facilities that are able to produce most items within 1-2 days of your order being placed. You can be guaranteed the fur, leather, or sheepskin will be fresh and the item will be the size and color of your specification. We also welcome custom design orders.

Quality is extremely important to us. We utilize only fresh, new, prime quality fur and sheepskins. If you notice other websites selling fur products at extremely low prices, it is likely because they are using less expensive recycled fur or second quality fur. The fur pelts used in our products are guaranteed to be fresh new, #1 quality, thick, soft, and beautiful.

Every single finished product gets quality inspected before it is shipped. If for any reason you are not happy with your purchase you may return it for a full refund. Your satisfaction is our reputation and we take great pride in satisfying all of our customers.

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Do You Have A Retail Outlet?

We have an online store with offices and warehouses in Canada and the United States for distribution and customer service.  Products seen on our website are shipped factory direct to our customers and as a result we pass savings on to the customer therefore we do not operate a retail store.

Some of our products can be found in retail outlets in various locations around the world however these outlets are independent and not directly associated with our online store.

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Top 10 Reasons to Buy From Us

1. Low Prices

The products on our website are shipped factory direct to our customers, which allows us to offer them the lowest price possible

2. Quality products

All our products are genuine fur unless otherwise specified (ex. Faux Fur).  Every product you see on our website is made with high grade materials and is top quality.

 3. Same Day Shipping

We ship the majority of our products (unless it requires production time) the same day as the order is placed ensuring speedy receipt of your order.

4. Trustworthy and Secure

Our online security system is built for your protection and is one of the safest in the industry.  We continually enhance our systems to ensure your shopping protection and satisfaction.

All transactions are conducted through fully secured state-of-the-art 128 bit encrypted secure servers. No credit card information is retained after a transaction is completed and all personal or email information is used for internal business purposes only.

5. Excellent Return Policy

If you are not 100% satisfied with your item you have 15 days from time of receipt to return it.  We value the satisfaction of our customers and we want you to be fully satisfied with the product(s) that you order.  We provide easy to read return instructions on the packing slip included in your package; you can also find these instructions on our website.

6. Satisfied Customers

Just take a look at our customer reviews! We are known for high quality customer service and our number one goal is to leave you feeling happy with your purchase and satisfied with your service from us.  Our customers love our products and come back time and again to order more.

7. Exceptional Customer Service

Our friendly customer service representatives are always willing to help and their main objective is to assist you the customer as effectively as possible.  If you have any questions or concerns feel free to send us an email or give us a call, we will do our very best to answer all your questions in as much detail as possible

8. Detailed Product Information on Website

Our website features detailed product information including bullets featuring specific product detail such as type of fur, where it’s produced and length.  Our product pages also feature a product description with more information on the item as well as ideas on how or where to wear it. The photos of the products on our website are easy to view.  We leave nothing to the imagination when it comes to product information on our website; we want you to have all the details.

9. Easy To Contact

There are several simple ways to get in contact with us, you can contact us through email or telephone and you are guaranteed a prompt response.  Please visit our contact us page for our customer service phone number and email.

10. Large Stock Available On Hand

We have several large warehouses filled floor to ceiling with stock and are constantly receiving new products all at the same time.

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Company Addresses

The FurHatWorld.com head office is located in Winnipeg Canada. Many of our products are manufactured and shipped out of Winnipeg. Regardless which location our items are shipped out of, UPS will deliver them to anywhere worldwide within 1-6 days. We also have manufacturing and distribution in New York NY. Our addresses are:

Canadian Address
1331 Niakwa Road EAST
Winnipeg, MB Canada
R2J 0R1

USA Addresses
244 Fifth Avenue, #170
New York, NY
10001

202 – 67782 Hwy 11
Suite B104
Cathedral City, CA
92234

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Customer Service Numbers

Questions or to place a new order by phone:

USA & Canada: 1.888.402.2680
International: (001) 204.975.9244
Service hours:
9am – 5pm Central Time, Monday to Friday

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Return Policy

You may return your purchase for any reason within 15 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs, please visit our Return Instructions page for full details.

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Return Instructions (4)

Refund Requests

Refund requests will be processed within 72hrs of the item being received. Refunds will be made in the full amount of price paid for the returned item. Credit card refunds will be placed on the same credit card used for the original purchase. Return shipping expenses are the responsibility of the customer.

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How do I know if you’ve received my return?

Once we have received your order, you will receive an email confirming your order.

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Exchanges

We do not send exchanges but we will refund standard shipping charges from your original order if you place a new order (does not apply to free or express shipping).
You must place a new order online for the replacement item you want prior to returning the original.
You must include a note with your return that indicates your new order #.

If you have any further questions please e-mail us using our Contact Us form.

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To Return a Purchase

1. Go to the Return a Product” page and enter the email address that you used when you made your purchase and your order number

2. Click the link entitled [ Return Item ] next to the product on your account page.

3. You will then be shown a Return Authorization. Within minutes you will receive an email with specific instructions on where and how to ship the return item.

Return a Product »

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Placing an Order (5)

How do I know my size?

Each product has its own individual sizing chart.  When you select an item click on the sizing chart tab on the product page under the product description; simply cross-check the measurements with your own to ensure you have ordered the correct size.  Only sizes available in stock will be shown on the sizing chart. 

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How do I place an order?

To place an order follow these simple steps,

1) Add items to your cart

2) Click the checkout button on the shopping page

3) Follow the instructions on the website to create an account to include all your personal information, name, address, etc

4) Select your country and the shipping method

5) Select your method of payment

6) Type in your credit card number, expiration date, and CVV code from the back of the card

7) Continue, confirm order

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How do I search for an item?

If you know what you are looking for type the model number or product keywords (ex: “fox fur” or “jacket”) into the Search box at the top of the page and click on the search button.

Or, to browse through what’s available, select a category from the drop down menus at the top or side navigations.

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How do I use my promo code?

After you have added all your items in to the shopping cart, enter the promo code in the box under the sub-total, press “go” and then choose the checkout method of choice to proceed immediately through to checkout with the promo activated for your order.

You can view all of the current promo / coupon codes Here.

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Once I place an order how long does it take to ship out?

95% of our products are in stock and dispatched within 24 hours of when your order is placed.

In some cases items require production time and in that case it will be indicated on the item detail section as well as in the shopping cart.  The item will be shipped according to the number of days specified on the product page.

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Product Information (6)

Which fur type is the warmest?

– Long haired beaver and sheepskin are known to be two of the warmest fur types available.

- Fur is one of the warmest insulators known and it is highly used for winter wear. Certain fur types are warmer than others, those mainly being long haired beaver and sheepskin, however, any fur is extremely warm and will keep you toasty warm during those cold winter months.

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Will my fur get damaged if it comes in contact with water or rain?

- Light rain or snow will not harm your fur.

- Fur merchandise is meant to withstand winter weather such as snow or sleet, but should not be exposed to heavy rain fall and should not be submerged in water. Light rain or snow will not harm your fur, damp fur can be air dried to restore its natural beauty.

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Are your products authentic?

We only sell new products and take great pride in what we sell.  Each product has a clear indication as to what type of material is used and we only use authentic fur, sheepskin and some faux fur.  The materials used in a product will be clearly indicated on the product name and description.

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Do you do custom sizing?

- Contact us to find out about custom sizing on a specific item.

- Custom sizing is only available on a select few items. Please call our customer support line or send us an email to ask if an item you wish to order is available for custom sizing.

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What is a sheared product?

- Shearing fur removes the long hairs from the fur which portrays the extremely soft underfur of the animal.

- “Shearing” is a process certain furs go through to give it a different look. Shearing fur removes the long hairs from the fur which portrays the extremely soft underfur of the animal. The most commonly sheared furs are beaver and mink because of just how soft their underfur is and how appealing this is in fur products.

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What if my size is not available?

Our stock on the website is real time, so whatever is available may be purchased.  When we receive new stock we put it on the website immediately for purchase. Please check the website and as soon as available feel free to place your order.

If an item is sold out or out of stock there will be an expected arrival date on the product page if we are expecting more stock.

All sizes we offer are shown in the sizing drop down menu on the product page; if your size is not available there will be an expected date of when it will be in stock.  If there is no expected date it means that product is most likely not available in that size.

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Shipping and Availability (7)

Where do your items ship from?

Our items ship from locations in Canada and the United States and all the products available on the website are directly shipped to the customer from one of our warehouses.

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Shipping Times

Please allow 1-2 days for production and packaging of your order prior to shipping. Rabbit fur products and sheepskin products are typically pre made and will usually be ready to ship within 1 business day of the order. Many of our other products are made to order and require 1-3 days for manufacturing unless specified otherwise in the product description.

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Shipping Rates

Our shipping rates vary and are calculated based on number of items being ordered, destination, and shipping option.

Once you have selected the items you would like to order and have placed them in your cart our website will automatically calculate the cost of the available shipping options.

We accept VISA , MasterCard, and American express payments as well as Paypal and Google Checkout. Orders may be placed online using our shopping cart system, or you may call us at our toll free number on our “contact” page and speak to a customer service representative.

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Delivery methods

For most destination we offer:

UPS Standard (2-5 bus.days) UPS Standard (2-5 bus.days)
UPS Expedited (2-3 bus.days) UPS Expedited (2-3 bus.days)
UPS Express (1-2 bus.days) UPS Express (1-2 bus.days)
Postal Service (3-8 bus.days) Postal Service (3-8 bus.days)

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International Air Mail

International Postal Air Mail is available to our worldwide customers located outside of North America. International Air Mail shipping is a low cost alternative to UPS for shipments to outside of Canada and the USA. Unfortunately Air Mail does not provide a delivery date guarantee or detailed tracking. We find that most International Air Mail shipments take 1-2 weeks for delivery. Customers who do not receive their package within 3 weeks of it being shipped by Air Mail should contact their local postal outlet and contact our customer service department.

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Where do you ship to?

We ship all over the world! For more information on where we ship please visit our shipping page located at the bottom of our website, http://www.furhatworld.com/info/faq/shipping-and-availability/

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Import Taxes and Levies

FurHatWorld.com is not responsible for any import taxes applied by some countries on international orders. If you refuse to pay import or customs tax levied by the country to which your order was shipped, your order may be destroyed or otherwise disposed of by said authorities. If this occurs you will not be entitled to any refund from Fur Hat World or any of its affiliated partners.

There are never import duties or taxes for USA orders. Canadian orders will be charged GST at checkout unless the item(s) ordered is being shipped from our USA distribution center. In this case, the order will not be charged GST at checkout but Customs Canada may charge GST and a $5 brokerage fee when the shipment is delivered. Canadian customers should contact us if they want to ask which items on our website ship from Canada and which items ship from the USA. Canadian orders for items shipped from the USA will arrive via Canada Post.

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Billing and Payments (3)

What payment options do I have?

We accept Visa, Mastercard, American Express, Paypal as well as Google Checkout and bank wire transfer (upon request).

visa mastercard amex

 

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Your prices on the website are in U.S dollars, how can I convert those prices to my currency?

The currency shown while shopping is defaulted according to the location you are accessing our website from.  If you would like to change the currency you can do so in the very top right hand corner of the website where you will find a drop down menu for currencies.  Once you proceed to the checkout the currency will automatically change to U.S dollars if you are anywhere outside of Canada and your credit card will be charged in U.S dollars.

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Security

Our online security system is built for your protection and is one of the safest in the industry.  We continually enhance our systems to ensure your shopping protection and satisfaction.

All transactions are conducted through fully secured state-of-the-art 128 bit encrypted secure servers. No credit card information is retained after a transaction is completed and all personal or email information is used for internal business purposes only.

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Care Questions (3)

How can I clean my fur product?

- Spot cleaning with soap and warm water works great for small stains and smells.

- Fur cleaning can be a very difficult process as fur is very valuable and precious. Spot cleaning with soap and warm water works great for small stains and smells. Larger stains and heavier cleaning requirements may need to be done by a professional. Any local furrier who deals with fur products or a local dry cleaner who is familiar with fur cleaning will work. Fur should not be machine dried and should only be air dried.

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Fur storage

• Allow your Fur coat or other garments proper space in your closet.  Never keep your fur coat or other valuable coat in a plastic bag.

• Your fur jacket too requires proper air circulation; Use a cloth bag when traveling or transporting your fur to and from cold storage.  The smell of both moth and cedar balls often adheres to fur and creates unpleasant odors.

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Fur care

• Unless you have a very delicate fur like chinchilla, your fur hat is a fairly durable item and simply must be treated with common sense. Furs like cold, hate heat. They don’t like friction, or chemicals. They like space, and to be cleaned. – but, only by a fur professional.

• Give it a good home. Be sure to store your hat in a closet that is not exposed to light (which will fade your fur) or heat. Make sure it has room to breathe and is not crushed by other garments. • Avoid insecticides, moth proofing, and other chemicals around on your fur, including perfume, hairspray and makeup. Perfume contains alcohol, which can dry your pelts. Once a perfume gets into your fur-including cedar from a cedar chest- it will be there to stay.

• If your fur gets wet, don’t panic. Most furs can handle snow and a light rain with ease. Shake it out and hang it to dry in a well ventilated room. Please resist the temptation to speed the drying process with a hairdryer or near a heat source. Remember furs do not like heat. After it dries you can then shake it again. Comb or brush it gently if the hairs seem a little bristly. If your fur has been soaked thru, however, take it immediately to your fur retailer for proper treatment.

• In the off season it doesnt hurt to send your fur hat to your local furrier for professional storage. This is optional but will ensure your hat stays in good condition through the warm months.

• If your fur hat gets dirty have it cleaned by a professional fur cleaner. Besides just cleaning, this conditions your fur. Glazing is a process that replenishes oils to maintain a furs longevity. You may consider taking your hat to a furrier for glazing if you find that it needs to be refreshed.

• Suede and leather can be hard to clean. It is advised that you have suede cleaned professionally. However there are a few steps you can take if the light soil is not too bad: • Rub suede with a clean dry towel – always rub suede in one direction.

• Remove the stains or marks by gently rubbing them with a pencil eraser.

• Brush your suede with a suede brush, which has soft bristles with wire inserts (most stores sell this in the shoe area for suede shoes).

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Track or Modify an Order (6)

Tracking an order

Parcels sent using UPS will have a tracking number.  This number is sent out to the email that was provided when placing the order.  Your tracking number will be sent out when the parcel has been shipped.

Unfortunately we are unable to track parcels sent using the Postal Service.

To find your Tracking Number or check Order Status Click Here

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Order Status

Click Here to find your Order Status

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Can I modify my order?

Use our Contact page, http://www.furhatworld.com/contact_us.php to send us an email or contact our customer service department.  It is recommended to place a phone call if you would like to modify your order during business hours in order to ensure prompt response before the item is shipped.  Please note that once an item has been shipped, an order cannot be modified.

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Can I cancel my order?

Use our Contact page, http://www.furhatworld.com/contact_us.php to send us an email or contact our customer service department.  It is recommended to place a phone call if you would like to cancel your order during business hours in order to ensure prompt response before the item is shipped.  Please note that once an item has been shipped an order cannot be cancelled.

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Do you accept exchanges?

Because of the shipping times involved, we don’t do straight exchanges.  We ask you to place another order for the item and return the other via post office which should be minimal cost.  When we receive the returned item back, the returns department will issue credit for your first order.  This process will take 7-21 business days.  We process returns every day and issue credit within 72 hours of receipt and send an email advising of the credit amount.  Any upgraded shipping costs will not be refunded.

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How do I return an item?

To return a product visit our Return Instructions page http://www.furhatworld.com/info/return-instructions/ for detailed instructions on how to go about returning your item.

There are also return instructions at the bottom of the packing slip you received with your order.

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Policies and Procedures (4)

Is it safe to use my credit card?

Yes, all credit card payments are done through a secure online server.  Your personal online security is extremely important to us.  Credit card numbers ARE NOT saved or stored.  All credit card numbers are communicated to the credit card company at the time of checkout and never saved on any of our systems; this ensures that the card numbers can never be accessed after a transaction is placed.

We are PCI compliant (The PCI Security Standards Council is an open global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.  The PCI Security Standards Council’s mission is to enhance payment account data security by driving education and awareness of the PCI Security Standards.-https://www.pcisecuritystandards.org/).

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Is my personal information kept private?

Yes, we guarantee that all your personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization.

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I do not wish to have the receipt in the box, is this possible?

- The only thing inside the box will be the merchandise you have ordered and a packing slip to tell you exactly what is inside the box.

- Yes, we understand that majority of our fur merchandise are bought for gifts during the winter season, and that is why we offer paperless invoicing. When you place an order you will be asked for an email address, this is where your invoice will be sent rather than in the box. The only thing inside the box will be the merchandise you have ordered and a packing slip to tell you exactly what is inside the box, there will be no pricing information inside!

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My package arrived damaged! What should I do?

Our products are well-packaged to withstand damage during shipping.  If an item looks damaged, even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery.  This is VERY important.  If the package looks significantly damaged, you may refuse delivery of the package.  The damaged package will be returned to us and we will send you a new one.  If you refuse delivery, please notify us so that we can expect the return shipment.

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