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My package arrived damaged! What should I do?

Our products are well-packaged to withstand damage during shipping.  If an item looks damaged, even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery.  This is VERY important.  If the package looks significantly damaged, you may refuse delivery of the package.  The damaged package will be returned to us and we will send you a new one.  If you refuse delivery, please notify us so that we can expect the return shipment.

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Posted in: Policies and Procedures

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