Standard 15 day Hassle Free Refunds
This item may be returned for a 100% refund if you are not completely satisfied.
For a refund, it must be returned with original tags still intact and post marked prior to 15 days of original product delivery.
We have a quick and easy return process. You can read the returns and exchanges instructions here.
1 Year Product Guarantee
This item may be returned for replacement or credit if found defective in any way.
We guarantee this product's workmanship and material quality for one year from the date of purchase, assuming normal use.
Please contact our Customer Care center for questions regarding product guarantee.
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From: Ohio, USA
The look and color of beaver, didn't come close to the color/match of the mink on gloves ordered. Looks no where like the picture in color. Ordered dark brown mink rec'd a light brown. Returning.
These are superbly warm and look good, although not as soft as the rabbit. The website is easy to use and delivery quick.
From: Northern, USA
I placed an order for the brown mink earmuffs and received the black earmuffs, I called to let them know that they shipped the wrong item, I was told to ship the items back and to include my receipt for the shipping costs. I asked if they could ship the correct item while I was in the process of sending back the incorrect item. Unfortunately, I was told no and given 3 options: 1. I would either have to place a new order or 2. Receive a full refund once they receive the item or 3. Exchange the item and wait. I asked why those were the only options since it was their mistake, I did not receive an answer I was told that it was unfortunate and that brown looks similar to black. I will not order from this company again, which is disappointing because the quality was nice, and it did not take long to arrive but the customer service is poor and it was their mistake.
From: Tasmania Australia
Thank You, Yes the ear muffs arrived safely, as it is not yet cold enough to wear them of course I havent had them on , I am happy about the prompt delivery .
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